Nonprofit ยท National Alliance on Mental Illness
National Alliance on Mental Illness HelpLine
A free, confidential helpline for mental health information, support and resources. It does not do individual advocacy or casework, so it will not fight a denial for you. In a crisis, call or text 988.
Know before you go
Call 1-800-950-NAMI (6264), text NAMI to 62640, or email helpline@nami.org, Monday through Friday, 10:00 AM to 10:00 PM Eastern, closed on federal holidays. The page says the HelpLine does not provide counseling, personal advocacy, individual casework, legal representation, or referrals to individual providers or lawyers, and that it is not a crisis line. If you are in crisis, call, text or chat 988. Spanish-language service is listed. For a denial, use it for information and resources, and use an appeals guide or a legal aid program for the appeal itself.
- Cost
- Free (the page calls it a free, confidential service)
- Where
- Nationwide
- How to start
- Call, text or email the HelpLine during its hours.
- Phone
- 1-800-950-NAMI (6264), as printed on the provider's page
- Have ready
- A short description of what you need; The name of your health plan, if you want to ask about resources
Where this comes from
- Provider
- National Alliance on Mental Illness
- Source we read
- https://www.nami.org/support-education/nami-helpline/
- Date we read it
- . This is not a fresh check.
- Date the provider printed
- Not displayed
- What we checked
- We read the provider's public page. We have not verified availability, eligibility or outcomes for any individual.
Other starting points
- Program or service
1-800-MEDICARE: talk to a person about Medicare
The Medicare phone line and live chat, open all day every day. Staff can point you to the right step for a complaint, and can pass an unresolved complaint to the Medicare Beneficiary Ombudsman.
From Medicare (Centers for Medicare & Medicaid Services)
- Program or service
American Cancer Society 24-hour helpline
A phone and chat line staffed around the clock by cancer information specialists who answer questions and connect you to services. It is an information and referral line, not an appeals service.
From American Cancer Society
- Program or service
An Arm and a Leg: First Aid Kit
An archive of articles and starter packs from the podcast An Arm and a Leg, including a starter pack on what to do if you are in collections for medical debt. General reporting on health care costs, not appeal steps.
From An Arm and a Leg