Nonprofit ยท American Cancer Society
American Cancer Society 24-hour helpline
A phone and chat line staffed around the clock by cancer information specialists who answer questions and connect you to services. It is an information and referral line, not an appeals service.
Know before you go
The page says trained Cancer Information Specialists answer questions 24 hours a day, every day of the year, and connect patients, caregivers and family members with services and resources, including practical help such as rides to treatment. It does not say staff will file or fight an insurance appeal. The Society's separate article on denied claims explains internal and external appeals in general terms. The page asks you to review medical questions with your doctor.
- Cost
- Not stated
- Where
- Nationwide
- How to start
- Call 1-800-227-2345 or use the live chat on the contact page.
- Phone
- 1-800-227-2345, as printed on the provider's page
- Have ready
- Your question in a sentence or two; Your postal code, if you want local programs
Where this comes from
- Provider
- American Cancer Society
- Source we read
- https://www.cancer.org/about-us/online-help/contact-us.html
- Date we read it
- . This is not a fresh check.
- Date the provider printed
- Not displayed
- What we checked
- We read the provider's public page. We have not verified availability, eligibility or outcomes for any individual.
Other starting points
- Program or service
1-800-MEDICARE: talk to a person about Medicare
The Medicare phone line and live chat, open all day every day. Staff can point you to the right step for a complaint, and can pass an unresolved complaint to the Medicare Beneficiary Ombudsman.
From Medicare (Centers for Medicare & Medicaid Services)
- Program or service
An Arm and a Leg: First Aid Kit
An archive of articles and starter packs from the podcast An Arm and a Leg, including a starter pack on what to do if you are in collections for medical debt. General reporting on health care costs, not appeal steps.
From An Arm and a Leg
- Program or service
Cancer Legal Resource Center and Cancer Justice helpline
A legal helpline and resource library for people with cancer, run by the Disability Rights Legal Center. Covers legal questions about insurance, work and money. Whether staff can take your case is not stated.
From Disability Rights Legal Center