Privacy

The short version

This site has no accounts, no sign-up, no email collection, no advertising, no analytics and no tracking. What you type into a tool or letter stays in your browser. There is no server that receives it.

What stays in your browser

Letters, tools, checklists, your call log and My Plan save what you type in your browser's session storage. That storage belongs to the open tab. It survives moving between pages on this site and is erased when you close the tab. Nothing is sent anywhere.

If you choose it, My Plan can instead keep your plan, your situation and the details you reuse in letters in your browser's local storage, so they are still there tomorrow on this device. This is off until you switch on Keep my plan on this device. It never leaves the device either. On a shared computer, leave it off, or use Forget everything when you finish.

One setting is always kept on this device, whichever mode you use: your Night or Day choice, so the site looks the same next time. It holds no personal information and Forget everything does not remove it.

• To keep your work, use Download in the tool, or download a plan file from My Plan. Those files stay on your device and may hold notes and reference numbers, so keep them private.
• On a shared or public computer, use Clear what I typed, Clear this tab or Forget everything, and close the tab when you finish.
• If your browser blocks storage, everything still works for the page you are on. My Plan tells you when it cannot save.

What not to type

No tool needs your Social Security number, a full card number or your medical records. The letter tools can use your name, plan name, member ID and claim number if you choose to type them, so that the finished letter is ready to send. They are optional, and everything is processed in your browser.

Calendar files

The deadlines file you can download from My Plan contains step names and dates only. It leaves out reference numbers, names and notes.

Outside requests

The pages load fonts and search from this site itself, not from another company. Following a link to an agency, nonprofit or company takes you to their site, which has its own privacy practices. Links to other sites open in a new tab and say so.

If this changes

If a feature that needs to collect information is ever added, such as accounts or an assistant that sends text to an outside service, this page will say what is collected, why, where it goes and for how long, before the feature goes live.

Health information laws

This site is not a health plan, health care provider or clearinghouse. It does not claim to be covered by the Health Insurance Portability and Accountability Act (HIPAA), and it does not hold your health information.